Shows Refund Policy
Tickets are eligible for a refund up to 24 hours prior to the scheduled showtime. Once the showtime for the show your purchased tickets to has passed, your order is not refundable. Please contact us at info@CATCh.theater with any questions or concerns.
Classes Refund Policy
Students that have registered for a course and are unable to attend some or all of the classes should notify the instructor immediately. Refunds will be given for students who wish to withdraw at least 8 days prior to the first class. All other withdrawals will be given credit towards another course.
Classes Terms & Policies
Please read our full Class Policies before registering.
Shows Terms
Please plan to arrive 10-15 minutes early. The only thing predictable about Charlotte traffic is that you can’t be sure how long it will take to get anywhere.
General
For most shows, we will make every effort to seat latecomers, however we are a small, independent theater so please keep the following in mind:
The doors will be locked shortly after the performance starts, for the safety of our guests and performers; and
Often, the same people who work the box office and concessions are also in the show, so there may not be anyone to let you in until intermission.
Please be considerate if you do arrive late, and don’t disrupt others’ enjoyment of the show.
Late Policy: Sold Out & Special Shows
Our performers work hard, and deserve a full house. And for many of our shows, we have more people wanting to see the show than we have tickets. For this reason, we require patrons to check in at least 5 minutes before the scheduled show start time.
We reserve the right to void tickets for late arrivals and sell them to patrons waiting on tickets.
